Customer Experience Ambassador

Responsibilities:

· Serves customers by providing product and service information and resolving product and service problems.

· Attracts potential customers by answering product and service questions and suggesting information about other products and services.

· Make decisions, on behalf of ICF, in relation to adjudication of claims under the terms and conditions, client expectations and service level expectations

· Able to show initiative to take responsibility for own actions and decisions. • Able to make decisions through appropriate actions required to solve queries within guidelines.

· Engage with stakeholders to:

· Provide timely and accurate updates and resolutions —

· Follow up additional information where required without delay

· Provide outcomes on adjudication process

· Handle communications with stakeholders in line with agreed procedures and guides for conversations.