Job Description

Are you looking for a job in an international environment that will support your professional and personal development in one of the most beautiful cities in Europe? Then join the Customer Service team at the Great Place to Work of 2021!

Your responsibilities and impact as a Customer Experience Agent will be:

  • Processing product/service issue

  • Working with the help of various communication channels (email, chat, phone)

  • Establishing customer loyalty by proposing solutions to problem

  • Collecting and analyzing customer feedback after processing the requests.

  • Reporting customer complaints

  • Collaborate with team members to generate quick and effective solutions.

    • Skills, qualifications and interests you need to succeed in this role:

  • Excellent verbal and written language skills. 

  • German native speaker (C1 minimum).

  • English skills B2

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