Customer Experience Agent

We are looking for experienced Bilingual Customer Service Representatives to provide high-quality customer support in English and Spanish. This role involves handling both inbound and outbound calls while delivering accurate information about products and services.

Key Responsibilities

• Communicate clearly and professionally with customers in English and Spanish
• Provide information and support related to various products and services
• Handle inbound and outbound call programs
• Respond to customer inquiries via inbound and outbound calls
• Gather and capture relevant customer information, assess interest in the client's products or services, and perform warm transfers when required
• Work on a single program or manage multiple programs during a typical workday
• Perform other duties as assigned

Qualifications

• English level C1 (advanced) – required
• Fluent Spanish communication skills