Customer Experience Advisor

## Customer Experience Advisor**What you’ll be doing every day:**Applicant Support & Advising* Assist applicants with program inquiries and requirements* Provide advisement to students on alternative program options that meet their interests and educational backgrounds* Empathetically communicate application outcomes to our students, whether positive or negative* Action deferral-related processes and inquiries* Action refund-related processes and inquiries* Assist students in meeting enrollment conditions and resolve uncertainties post-offer* Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required* Ensure accurate and timely processing of applications using relevant systems and workflowsDocument & Eligibility Review* Review student documents to ensure student eligibility for consideration across diverse educational backgrounds* Review offer letters for student information consistency to ensure efficient application processingSchool & Partner Colla...