Customer Experience Advisor

## Customer Experience AdvisorApplylocations: Krugersdorpposted on: Posted Todaytime left to apply: End Date: July 3, 2026 (6 days left to apply)job requisition id: R50942# **Job Description**To provide excellent customer experience by welcoming customers, understanding their requirements, and managing the waiting experience by directing customers to the correct channels (eChannel’s and Self Service) based on customer centricity and customer experience best practice* Contribute to cost efficiencies through responsible utilisation of work related resources* Prevent complaints by proactively identifying customers that need additional check ins or that are about to leave the branch without being helped, and assist these customers on alternatives (e.g., book a ticket or Digital Channels)* Provide great customer service to external clients entering the branch to get assistance with banking or financial needs* Contribute to teamwork and inclusivity within own team* Identify and utilise oppor...