Customer Experience Admin

Role Overview

The Customer Experience Admin is an entry-level role that supports the Customer Experience team by handling administrative, data entry, and operational tasks that enable efficient customer onboarding and ongoing account management. This role is pooled across the CX team and works closely with Customer Experience Managers (CXMs) to ensure accounts are set up accurately and maintained consistently.

By owning repeatable, behind-the-scenes work, the CX Admin allows CXMs to focus on high-value, client-facing activities while helping the organization scale its customer experience function.

Key Responsibilities

Onboarding & Account Setup Support

• Support customer onboarding through data entry and system setup tasks
• Assist with account configuration, documentation, and verification
• Ensure required information is accurately entered into SubcontractorHub and internal systems
• Partner with CXMs to support time...