Customer Excellence Manager

Customer Excellence Manager page is loaded## Customer Excellence Managerlocations: Remote - Canadatime type: Full timeposted on: Posted Yesterdayjob requisition id: R47525## ## Job Description:The Jonas workplace is dynamic and empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. The Customer Excellence Specialist is responsible for turning around struggling or unhappy customers to ensure their long-term satisfaction with our products and services. **JOB RESPONSIBILITIES** Reporting to the Head of Operations, core responsibilities of the position are: • Collaborating with other departments (sales, support, account management, development and professional services) to identify struggling customers, put together a plan for resolving their issues and follow up to ensure their satisfaction • Coaching, developing and managing other customer excellence specialists and/or coordinators • Recommending and pr...