Customer Excellence Manager

Job Description

Location: Cronulla
Salary Package : $150k + Super
Role Highlights : Senior leadership opportunity to transform and optimise the end-to-end customer function within a technical products and solutions environment. This role will take ownership of customer service operations, process optimisation and capability uplift, with a strong mandate to build best-in-class systems, workflows and service standards across the business. You will play a critical role in driving operational excellence, improving customer outcomes and implementing scalable processes that support growth, efficiency and commercial performance.

Role Overview
Reporting into senior leadership, the Customer Excellence Manager will lead the Customer Service function while driving strategic process improvement initiatives across customer operations, pricing, quoting and service delivery. T...