Customer Engineering Manager

Customer Engineering Manager (CEM)
Role Summary
The Customer Engineering Manager (CEM) is the single-point owner for technical delivery quality, execution, and customer acceptance across assigned implementations, integrations, and migrations. This role ensures that all contractual deliverables are delivered on time, at quality, and without rework, while maintaining rigorous delivery hygiene, documentation standards, and proactive risk management.
The CEM operates at the intersection of engineering execution, customer engagement, and delivery governance. While this role does not directly own renewals or commercial expansion, it is directly accountable for delivery outcomes that enable retention and growth.
Core Responsibilities
1. Delivery Ownership & Execution
Own end-to-end execution of assigned customer implementations, integrations, and migrations.
Ensure all deliverables meet acceptance criteria, with no unresolved critical rework at project closure.
Deliver...