Job Description
MS Customer Engineer
Contract: This is a part‑time role scheduled only on Monday, Wednesday, and Friday, with 8 hours per day, totaling 24 hours per week
Client location is: Address: 2201 Bristol Circle, Suite 602, Oakville, L6H 0J8 Canada (3 Days office only)
Rate: $30/hr. -- $35/hr
Job description is :Overview: -We are seeking a skilled and customer-focused Level 2 IT Support Technician to join our team. -This role provides onsite technical support to internal and external users, including hardware and software troubleshooting, ticket resolution, and escalation support. Key Responsibilities: -Provide onsite or remote Level 2 IT technical support. -Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform. -Troubleshoot hardware and software issues related to Windows 11 devices. -Escalate unresolved issues to the appropriate support teams. -Deliver exceptional customer service while maintaining a high level...
Contract: This is a part‑time role scheduled only on Monday, Wednesday, and Friday, with 8 hours per day, totaling 24 hours per week
Client location is: Address: 2201 Bristol Circle, Suite 602, Oakville, L6H 0J8 Canada (3 Days office only)
Rate: $30/hr. -- $35/hr
Job description is :Overview: -We are seeking a skilled and customer-focused Level 2 IT Support Technician to join our team. -This role provides onsite technical support to internal and external users, including hardware and software troubleshooting, ticket resolution, and escalation support. Key Responsibilities: -Provide onsite or remote Level 2 IT technical support. -Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform. -Troubleshoot hardware and software issues related to Windows 11 devices. -Escalate unresolved issues to the appropriate support teams. -Deliver exceptional customer service while maintaining a high level...
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