Customer Engagement Team Lead - Etobicoke

About the Role

Are you an inspiring leader who thrives on building strong relationships and driving innovation? We are looking for an ambitious, forward‑thinking Customer Engagement Team Lead to guide a high‑performing team within the dynamic real estate and home inspection industry. In this fully remote position based in the GTA, you will analyze the business holistically while nurturing a culture of trust and excellence.

This is a customer care position where you will play a pivotal role in shaping the client journey and expanding operational efficiency. Managed by Randstad Professional, this opportunity connects you with a top employer dedicated to modernizing client interactions. If you are a visionary mentor with contact centre training or supervision experience, our expert recruiters want to hear from you today.

As a Customer Engagement Team Lead, you will oversee daily contact centre workflows, implement progressive training initiatives, and eleva...