Customer Engagement Specialist

Customer Engagement Specialist

• Build strong relationships with key customers and drive service excellence
• Play a pivotal role connecting customers, operations, and sales teams
• Safely Every Day — That’s Our Promise

Join Pacific National – Australia’s largest private rail freight operator

Every day we transport millions of tonnes of critical freight around the country for our customers. We haul coal, intermodal containers, steel, and bulk commodities that keep Australia moving.

An opportunity has presented itself for a Customer Engagement Specialist to join our Intermodal team in Melbourne.

What You'll Do

Act as the key point of contact for strategic customers, ensuring a seamless customer experience while supporting operational performance and commercial outcomes.

Reporting to the Customer Service Principal, you will:

• Build and maintain strong relationships with key Inter...