Customer Engagement Specialist

ROLE SUMMARY

The Customer Engagement Specialist role is a pivotal focused on building strong collaborative relationships with customers to enhance satisfaction loyalty and long-term partnerships. Primarily focused on customer engagement activities this role ensures customers needs are met while supporting Order-to-cash Operations to enable a seamless end-to-end customer journey. As a strategic partner the specialist collaborates closely with the Commercial teams and the GSC Center of Excellence to deploy segmentation and customer collaboration strategies.

Key responsibilities include launching customer surveys collecting and following up on the voice of the customer and analysing root causes of survey results and performance metrics. The specialist derives actionable insights to enhance service levels per customer segment and drives continuous improvements in customer experience all while maintaining a focus on operational excellence and optimizing joint co...