Job Description

  • Competitive Remuneration and Salary Packaging up to $18,550
  • Collaborative, Supportive and Open Team Environment
  • 2 x Full time Permanent Positions

We are seeking two experienced Customer Engagement Officers who are familiar with the NDIS landscape and want to continue the great work they do in a purpose driven organisation. 

About the Role

  • As the first point of contact for our customer you will build relationships and use your expertise in the NDIS to navigate complex issue to best meet the customer needs.
  • You will be responsible for guiding new and existing customers through the service journey including but not limited to initial enquiry to intake, service agreement development, and renewal.
  • Deliver exceptional service in a people-focused and detailed way keeping the customer at the centre of everything we do.  This can sometimes be a chal...

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