Customer Engagement Manager

Role Description

This is a full-time remote role for a Customer Engagement Manager. The primary responsibilities include managing and enhancing customer relationships to drive engagement and satisfaction. The role involves overseeing customer programs, ensuring timely problem resolution, gathering customer feedback, and improving processes to deliver exceptional experiences. The chosen individual will dedicate effort to collaborating across teams to drive initiatives and foster long-term client relationships.

Qualifications

• Proficiency in Customer Engagement and a deep understanding of Customer Satisfaction strategies.
• Strong Analytical Skills to assess customer data and drive data-informed decisions.
• Effective Communication skills to interact with customers and cross-functional teams.
• Expertise in Program Management to oversee and manage customer engagement initiatives.
• Ability to work remotely, manage time effectively, ...