Customer Engagement Coordinator

As Customer Engagement Coordinator you will build strong, positive relationships with residents, ensuring they have meaningful opportunities to influence service delivery, shape housing policy, and improve their neighbourhoods. The role strengthens trust, supports customer insight, and drives continuous service improvement across Cornerstone.

Responsible to: Housing & Customer Engagement Manager, Director of Customer & Communities. Responsible for: No line management responsibility. Salary: £28,770 a year depending on experience and qualifications. Hours: 35 hours per week. Contract: Full time, permanent. Closing Date: 30/06/26 9.00am. Interviews: TBC.

Main Tasks

• Increase resident engagement and participation.
• Use customer insight and feedback to improve service delivery.
• Help to create and develop cohesive communities.
• Effective communication and actively promoting inclusive engagement opportunities.
• Complyi...