Customer Director

Job Responsibilities:

1. Customer Service Excellence

• Ensure Plexus meets or exceeds the expectations of customers. Advocate for customer needs within Plexus and represent Plexus needs and interests to the customer. Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus.
• Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.

1. Customer Account Strategy

• Create a working account plan which includes analysis and strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing and engineering).
• Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers. <...