Customer Demand Analyst

Overview

The Demand Analyst is responsible for maintaining the integrity and accuracy of the customer demand signal within our ERP system. This role acts as the primary gatekeeper of the forecast, ensuring that sales orders, historical trends, and market intelligence are translated into an actionable plan. A critical component of this role is the proactive management of ERP exception messages to mitigate supply chain disruptions before they occur.

Responsibilities

• Demand Analysis and Maintenance
  • Manage and update the demand module within the ERP to ensure 100% data accuracy.
  • Monitor the synchronization with customer portals.
  • Execute weekly and monthly forecast uploads, ensuring the proper alignment of demand.
  • Partner with Account Managers to validate customer-specific demand fluctuations.
• Exception Message Management
  • Daily review of ERP exception messages (e.g., Cancel Order, Reschedule In...