Job Description
What You'll Do
About The Role
Avalara's Customer Experience team drives complex, high-impact transformation programs aimed at enhancing the end-to-end customer journey. As a Customer Experience Data Insights Analyst, you will play a critical role in tracking, analyzing key performance indicators (KPIs) that improve the customer experience.
You will own CX analytics, connecting real-time performance with program-driven changes, forecasting future trends, and providing actionable insights that influence strategic decisions. Collaborating across multiple teams, you will develop data-driven recommendations and communicate findings across all levels of the organization—driving improvements in both customer experience and operational efficiency.
This role is an individual contributor position based in our Pune, India office with a hybrid work schedule.
What Your Responsibilities Will Be
Key Responsibiliti...
About The Role
Avalara's Customer Experience team drives complex, high-impact transformation programs aimed at enhancing the end-to-end customer journey. As a Customer Experience Data Insights Analyst, you will play a critical role in tracking, analyzing key performance indicators (KPIs) that improve the customer experience.
You will own CX analytics, connecting real-time performance with program-driven changes, forecasting future trends, and providing actionable insights that influence strategic decisions. Collaborating across multiple teams, you will develop data-driven recommendations and communicate findings across all levels of the organization—driving improvements in both customer experience and operational efficiency.
This role is an individual contributor position based in our Pune, India office with a hybrid work schedule.
What Your Responsibilities Will Be
Key Responsibiliti...
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