Job Description

Customer Service – COPS - Job Summary
Principal Responsibilities

  • Receives and responds to customer inquiries and complaints relating to production shipments.
  • Responsible for guiding compliant resolution in accordance with company guidelines.
  • Liaison between customer and factory-order entry pertaining to new orders, current production, and prototypes.
  • Responsible for checking Customer websites for requirements, performance, etc.
  • Attends daily shipping meeting.
  • Reports out-of-line conditions affecting on-time shipments, and communicates with the customer.
  • All order entries pertaining to orders for production, prototypes, and returns, monitors order in direct shipments to customers.
  • Calculates and prepares management charts for “on-time shipments” and “customer on-time deliveries”
  • Coordinates with Program/Commercial Managers and IT personnel to resolve EDI errors. Generate EDI Error reports (if app...

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