Job Description

Job description


To ensure the satisfaction of all customers who contact us directly through our available communications channels, such as calls, e-mails, webchat and any future new channels. This is achieved by identifying their needs and offering simple, effective solutions to their enquiries with the application of a customer centric thinking process while keeping the best interest of the customer and company in mind.

  • You are passionate about getting a good solution for the customers. You do this by identifying the customers needs and using your knowledge of the IKEA systems, digital landscape and processes to offer solutions.
  • You take ownership of resolving the customers individual needs; communicating a realistic timeline for this resolution and keeping them informed as promised.
  • You take responsibility for updating the system with accurate and detailed
    information to ensure that your colleagues and manager know...

    • Ready to Apply?

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