Job Description
JOB DESCRIPTION
The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management.
We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers.
Role
The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of e...
Our Purpose
Title and Summary
Customer Contact Centre Advisor (Payments / Technical Support)The Customer Contact Centre provides critical operational support to customers across the UK payments ecosystem, including banks, payment schemes, ATM operators and internal colleagues. Operating in a regulated, service‑critical environment, the team supports services that must operate reliably, securely and to agreed service levels.The role provides a strong entry point into Customer Operations and the wider Vocalink organisation, building foundations in customer service, incident handling and service management.
We’re based on the outskirts of Harrogate, with secure parking and on‑site facilities including a subsidised café, bean‑to‑cup coffee, bike storage, prayer room and showers.
Role
The Contact Centre Representative acts as a first point of contact for customers, supporting the handling and progression of e...
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