Customer Contact Center Fraud Representative

**Job Family** **:**

Investigator

**Travel Required** **:**

None

**Clearance Required** **:**

None

**What You Will Do** **:**

As a **Customer Contact Center Fraud** **Representative,** you will be responsible for responding to day-to-day servicing inquiries surrounding fraud and State reporting. The clerical steps often vary in type or sequence, depending on the task. You will be able to escalate any recognized issues.

Each report requires an agent to:

+ Identify the correct agency for the victim's state and, in some states, county
+ Place a telephone call to the agency (most states require a phone report)
+ Navigate hold queues, leave voicemails, and await callbacks
+ Verbally report the suspected incident to an intake worker
+ Document the report, the agency's response, and any follow-up actions
+ Complete any required written or portal-based follow-up within the jurisdiction's dea...