Customer Contact Advisor

Spirehouse are currently supporting a West Midlands based Housing Association in need of a Customer Contact Advisor.

The Opportunity

My client in the West Midlands is seeking an experienced Customer Contact Advisor for a 12-month fixed-term contract with an immediate start available. You will act as the first point of contact for our customers on the telephone and face to face by delivering efficient, courteous, speedy and friendly customer service, providing accurate information and advice to customers on the services we offer, managing site visitors and signing for deliveries.

Responsibilities

• Provide relevant, accurate and up-to-date information and advice on services to both customers and colleagues
• Provide accurate information and advice to customers on the services we offer, such as customers’ rent accounts, the status of repairs and housing benefits queries, as well as information on directions or company contact details
<...