Job Description
Customer Contact Administrator (Temporary)
About the Role
Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system.
This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment, and can provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you'll also support with administrative tasks.
Key Responsibilities
* Answer incoming customer telephone calls promptly and professionally.
* Act as the first point of contact for customers requiring support with digital account registration and online services.
* Provide clear, accurate information regarding products, services and system changes.
* Resolve general customer enquiries or transfer calls to the appropriate department where required.
* Accurately record customer inte...
About the Role
Our client is seeking a customer-focused Customer Contact Administrator to support their Operations team during the implementation of a new digital system.
This role is ideal for someone who enjoys speaking with customers, thrives in a fast-paced environment, and can provide a professional and reassuring service during a busy transition period. Alongside handling inbound enquiries, you'll also support with administrative tasks.
Key Responsibilities
* Answer incoming customer telephone calls promptly and professionally.
* Act as the first point of contact for customers requiring support with digital account registration and online services.
* Provide clear, accurate information regarding products, services and system changes.
* Resolve general customer enquiries or transfer calls to the appropriate department where required.
* Accurately record customer inte...
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