Customer-Centric Parts Technician Role

Join Southern Industrial & Truck Ltd. as a Parts Technician focused on customer satisfaction. You'll successfully sell and support parts for customers, ensuring a high level of service.
In this role, you will engage with both internal and external customers, striving for 100% satisfaction. You'll manage parts identification and pricing, sourcing from OEM or alternative vendors. An after-hours on-call responsibility is part of this role to enhance service delivery.
Key Responsibilities:
• Deliver exceptional service to all customers
• Maintain 100% customer satisfaction levels
• Sell necessary parts and build customer rapport
• Source and price parts requests efficiently
• Be part of the after-hours on-call rotation
Requirements:
• At least 2 years of parts or service technician experience
• Strong written and communication abilities
• Familiarity with Heavy Duty Truck & Trailer parts is a plus
• Computer proficiency in Microsoft applications
• Org...