Customer Center Analyst (E2549)

Job Summary 

This position supports IEEE account managers, area mangers, international sales dealers, internal stakeholders and external customers. The incumbent in this position is responsible for supporting business system applications relative to IEEE Xplore digital subscriptions, customer inquiries, and ad hoc projects as assigned. This position will provide complete and accurate information to internal and external customers in a timely and efficient manner.

This position will also support increasing the value of the digital subscription portfolio by identifying product and platform innovations based on customers' feedback and needs, and they will play an important role in revenue generation for existing customers by recognizing upsell and cross-sell opportunities for additional sales.

The incumbent in this position will interact with IEEE organizational unit...