Job Description
Job Description
The Customer Care Technical Lead manages end-to-end technical activities across customer projects, ensuring network stability, risk mitigation, and smooth operational execution. This role demands advanced troubleshooting capabilities, leadership in escalated cases, and the ability to collaborate closely with customers, R&D, and cross-functional teams.
You will provide expert guidance on upgrades, acceptance testing, fault management, and early-phase deployments while ensuring SLAs and quality standards are achieved. Additionally, you will support knowledge transfer initiatives, review technical documentation, and contribute to continuous improvement across processes and solutions.
How You Will Contribute And What You Will Learn
Lead and manage all technical activities across SDM domains (HLR/HSS/UDM/NDS/EIR), serving as the primary technical interface for customer projects and ensuring smooth executio...
The Customer Care Technical Lead manages end-to-end technical activities across customer projects, ensuring network stability, risk mitigation, and smooth operational execution. This role demands advanced troubleshooting capabilities, leadership in escalated cases, and the ability to collaborate closely with customers, R&D, and cross-functional teams.
You will provide expert guidance on upgrades, acceptance testing, fault management, and early-phase deployments while ensuring SLAs and quality standards are achieved. Additionally, you will support knowledge transfer initiatives, review technical documentation, and contribute to continuous improvement across processes and solutions.
How You Will Contribute And What You Will Learn
Lead and manage all technical activities across SDM domains (HLR/HSS/UDM/NDS/EIR), serving as the primary technical interface for customer projects and ensuring smooth executio...
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