Customer Care Team Leader

The Role

At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility as a Team Leader (TL), provide hands-on leadership for daily non-voice operations (email and chat), ensuring consistent execution, operational stability, and strong performance across agreed SLAs and KPIs. This role proactively identifies risks, drives corrective actions, and coaches team members to deliver consistent performance and continuous improvement. As the primary operational representative for HelloConnect, you will build a high-performing team, maintain strong client re...