Job Description

TeleTech Holdings, Inc. in the Philippines seeks a CRC Team Leader to guide Customer Care agents within the Customer Relationship Center. You will coach, evaluate, and motivate the team while building strong relationships with agents, peers, and Ford/Percepta management.

Responsibilities include driving KPI targets, handling escalations, and ensuring quality interactions. A High School Diploma and 1–3 years of supervisory experience are required, with 3–5 years in customer service.

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