Customer Care Team Leader - Canning Vale WA

Your Opportunity

Lead, inspire and elevate a high-performing Customer Care team as our next Customer Care Team Leader. Based in Canning Vale, you’ll oversee a fast-paced team supporting key customers and internal stakeholders, playing a critical role in delivering consistent, high-quality service outcomes.

Working closely with Sales, you’ll drive customer satisfaction and commercial results while supporting site and branch engagement to ensure strong cross-functional alignment. This role is responsible for coaching and mentoring team members, managing day-to-day operations, and delivering strong performance against service and operational KPIs.

Your day-to-day:

• Lead, motivate, and develop a team of Customer Care Consultants while fostering a positive, high‑performance culture
• Conduct regular 1:1s, coaching sessions, performance reviews, and manage team performanc...