Customer Care Team Lead: International Accounts (Madrid)

Giesecke+Devrient in Madrid is seeking a Customer Care Team Lead to guide a small team of specialists and own a portfolio of strategic international accounts. You will coordinate orders from receipt to invoicing, acting as the primary escalation point for operational issues, and collaborate with Planning, Supply Chain, Production, and Project Management to drive improvements.

The role combines leadership with hands-on account management, offering opportunities to build relationships with clients