Job Description
**POSITION SUMMARY:** The Customer Care Specialist is a customer experience subject matter expert, and with general direction and supervisor oversight, as well as in-depth knowledge of Company services and processes, is responsible for processing and resolving escalated customer requests that are complex in nature in a timely, accurate, and customer-focused manner.
**PRINCIPLE RESPONSIBILITIES:**
+ Support and oversight from the Customer Care Supervisor, provides resolution of complex escalated customer service concerns.
+ Responding in a professional, empathetic, and courteous manner to escalated customer concerns to reach an expedient solution that meets the customer’s needs and expectations.
+ Monitors, reviews, and returns internal/external calls and emails, ensuring that customers’ concerns are understood, and the resolution is clearly identified.
+ Creatively collaborates with Business Unit (BU) and Customer Resource Center (CRC) personnel to gain insi...
**PRINCIPLE RESPONSIBILITIES:**
+ Support and oversight from the Customer Care Supervisor, provides resolution of complex escalated customer service concerns.
+ Responding in a professional, empathetic, and courteous manner to escalated customer concerns to reach an expedient solution that meets the customer’s needs and expectations.
+ Monitors, reviews, and returns internal/external calls and emails, ensuring that customers’ concerns are understood, and the resolution is clearly identified.
+ Creatively collaborates with Business Unit (BU) and Customer Resource Center (CRC) personnel to gain insi...
Ready to Apply?
Take the next step in your AI career. Submit your application to Republic Services today.
Submit Application