Customer Care Specialist

Job Summary

The Customer Care Specialistis responsible for maintaining the integrity of customer data, managing essential documentation, and ensuring timely, professional handling of client inquiries and internal coordination. The incumbent dutieswill encompass Documentation and Data Management, Customer and Internal Support, andOperational Excellence. The ideal candidate is detail-oriented, highly organized, and passionateabout efficient administrative processes.

Job Duties

• Maintain accurate records of customer interactions and activity in the Customer Relationship Management (CRM) system.
• Ensure accurate and up-to-date documentation of all customer interactions and administrative follow-ups.
• Develop and maintain internal customer service documentation, including knowledge base articles and FAQs, to support the team.
• Serve as an administrative point of contact for sustainment projects, providing support and facilita...