Job Description

Position: Customer Care Specialist (German)

Location: Remote in Hungary

Employment type: Full-time

We are seeking experienced German-speaking Customer Care Specialists to join a highly-rated BPO known for its excellent employee satisfaction. In this role, you will support customers of a prominent financial services company.

Duties and Responsibilities:

  • Deliver exceptional customer service by promptly addressing inquiries, resolving issues efficiently, and ensuring overall satisfaction.
  • Provide accurate and timely responses to customer inquiries via phone, email, and live chat support.
  • Utilize internal and external resources to deliver top-tier service.
  • Identify and escalate priority or unresolved issues to appropriate teams.
  • Route calls to the correct resources and document all interactions according to standard procedures.
  • Monitor and c...

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