Customer Care & Sales Advisor I - Residential

Description

IN OFFICEPOSITION 

At Sparklight, a Cable One brand, we believe in a neighborly approach—connecting people to what matters most. Are you ready to play a key role in this mission?

As Customer Care andSales AdvisorI,you’llbe the supportivevoiceand solutions partner for our customers. Whetherassistingwith billing questions, scheduling service, or guiding product changes,you’llbuild trust by listening empathetically and responding clearly. As you grow in the role,you’llhandle more complex situations—resolving issues,retainingcustomers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, anddemonstratingthe value of staying with Sparklight. Every interaction counts—for both the customer and the company.

Key Responsibilities