Customer Care Representative

Join our team as a Customer Care Representative at Connect Hearing Canada . In this role you will support our diverse clinic network across the Greater Victoria area, providing exceptional customer service and managing client accounts.

Working Location

Victoria, BC (Requires a vehicle for travel around the Greater Victoria area)

Reporting to

Regional Clinic Manager

Day in the Life of a Customer Care Representative

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third‑party billing operations
• Assisting with cleanings and minor in‑clinic device repairs – training provided