Job Description

Customer Care Representative - CSR Manufacture company


In this role you will answer incoming customer calls, chats and emails, take orders, answer inquiries and questions, troubleshoot problems and provide information and solutions in a timely and professional manner providing excellent customer service with each and every interface. Transact receipts into our ERP system for returned materials and create replacement orders within 24 hours of receipt of return. Must have a passion for customer service.


What You’ll Do:

  • Handle customer inquiries in a timely, professional, and friendly manner, adhering to the service level requirements.

  • Resolving customer issues and complaints, processing orders and returns, providing product information, and ensuring overall customer satisfaction.

  • Maintaining accurate records of customer interactions and transactions, as well as collaborating with other teams to improve the customer experience. Stro...

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