Customer Care Representative

• Position: Customer Care Agent (Entry Level)
• Work Mode: Full-time, onsite
• Shifts: 24/7 rotational
• English: Not mandatory, but ability to read and understand is required

Responsibilities

• Handle incoming and outgoing customer interactions via voice, chat, and email.
• Resolve customer queries accurately within defined SLAs.
• Document interactions correctly in CRM/ticketing systems.
• Adhere to schedule, quality standards, and information security policies.
• Meet individual and team performance benchmarks defined by the process.
• Participate in training, calibrations, and continuous improvement initiatives.

Qualifications

• 0–5 years of experience in Contact Center / BPO operations
• Strong proficiency in Mexican Spanish (native or near‑native) and B1 level English proficiency.; excellent verbal and writte...