Job Description
Customer Care Representative (Portuguese-Speaking) - based in Madrid
Onsite Location(s): Madrid, Spain
Location: based in our offices in Madrid, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).
In this role, you will be responsible for:
- Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
- Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders.
- Management of backorders and customer returns.
- Issuing and checking invoices in electronic format with possible resolution of anomalies.
- Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
- Complaints management.
What we are looking for in you:
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