Customer Care Representative

We are looking for a Customer Care Representative – Activations to deliver exceptional onboarding support for new M-KOPA Mobility customers. This is a process-driven role where you'll guide customers through every step of their activation journey — verifying documents, capturing data, issuing insurance certificates, and ensuring everything is correctly set up before they begin using their electric motorbike.

This role puts you at the heart of the customer experience, where precision and people skills combine. Every activation you complete represents a new customer stepping into cleaner, more affordable transportation — and you'll be the one making that moment happen.

About Us

At M-KOPA, we're focused on digital and financial inclusion across Africa, serving over 3 million everyday earners through pay-as-you-go asset financing. Our Mobility division is expanding access to electric motorbikes, helping riders transition to cleaner, more cost-eff...