Customer Care Representative

We're Hiring: Customer Care Representative? Location: On-Site, site in downtown Monterrey, at Centro Cuauhtémoc.
? Schedule: Monday – Friday | 7:00 AM-4:00PM (DST may cause the schedule to vary)? Salary & Benefits:Monthly Salary: $15,******MXN before taxes + $1,******MXN in food vouchers + $******MXN company bonus + law and above the law benefits (minor medical plan, nutritional & psychological program once a month)? About the Role?Provide full customer support regarding any concern or request?Probing to understand the root cause of the dissatisfaction to provide a tailored solution?Remaining calm and patient with irate or emotional customers, turning negative experiences into positive ones?Converting detractors into promoters✅ Requirements? Advanced English Skills/B2+? High School Diploma? 1 year of call center experience? Computer & Typing Skills⏱ Extraordinary communication skills, both written and oral, active listener.
No fear on the phone and excellent written communic...