Customer Care Representative

Are you passionate about customer service and agriculture? Someone who thrives on problem solving and asking the right questions? We are seeking new Customer Care Representatives (CCR) to connect Ontario farmers with Agricorp programs.

The Role

The Customer Care Representative (CCR) role provides critical first line of contact for all customer inquiries, and retrieve and enter customer information into a database. As a CCR, you will provide customer service support to Ontario farmers who use Agricorp’s business risk management programs. In this role you will:

• Provide front-line contact for customers by handling inbound customer inquiries via multiple communication channels (calls, email, online, fax, mail)
• Respond to a variety of program queries using specific criteria and details
• Retrieve detailed information from customers and other sources and redirect customer queries to appropriate internal contacts
• Prov...