Job Description
Customer Care Representative - chat
MX-DF-Mexico DF
**Description**:
At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
**During a Typical Day, You’ll**
- Accurately respond to customer inquiries through instant messaging software
- Utilize available resources to respond to customer inquiries
- Corresponds with customers via mail, if working the Correspondence contact stream as needed.
- Outbound phone calls to customers and dealerships on occasion.
- Researches and determines appropriate actions based on policies, procedures, dealer/region feedback and job aids.
- Responsible for meeting all personal performance objectives including customer satisfaction, effi...
MX-DF-Mexico DF
**Description**:
At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
**What You’ll Be Doing**
**During a Typical Day, You’ll**
- Accurately respond to customer inquiries through instant messaging software
- Utilize available resources to respond to customer inquiries
- Corresponds with customers via mail, if working the Correspondence contact stream as needed.
- Outbound phone calls to customers and dealerships on occasion.
- Researches and determines appropriate actions based on policies, procedures, dealer/region feedback and job aids.
- Responsible for meeting all personal performance objectives including customer satisfaction, effi...
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