Customer Care Representative

Base pay range

$45,000 - $50,000 per year

The Role

Lovers of fitness and advocates for wellness businesses wanted! Our customer experience team supports our partners with using our product and helping them to grow their wellness businesses. We also represent the voice of our partners internally. If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you! Fitness & wellness providers already using Arketa is a bonus.

What You’ll Do

• Support our Partners (customers) by answering their questions with speedy, friendly responses via chat or email
• Go above and beyond in creating a magical experience for our customers by hopping on a Zoom call to walk through their inquiries
• Guide new Partners through the onboarding and migrating process
• Host weekly webinars
• Troubleshoot and problem solve quickly to deliver fast responses
<...