Customer Care Representative

At Percepta, we bring first‑class service across each market we support. As a CRC Recall in Cainta, PH you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

The Customer Care Outbound Agent works under the direct supervision of the Team Leader and is responsible for contacting consumers to provide information about recalls pertaining to their vehicle and provide assistance in scheduling repairs. The Customer Care Outbound Agent will learn and execute the complete call handling process, meet expected customer service levels, and support business performance goals of the program by providing an excellent customer service experience.

During a Typical Day, You’ll

• Promptly process and resolve customer inquiries, concerns or technical questions pertaining to a recall, determining the appropriate actions based upon job aids, research,...