Customer Care Representative - 20%

Your mission

Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh.

Key Responsabilities

• Act as a point of contact for clients, primarily handling written inquiries (chat, email, in-app messaging), and delivering a professional, friendly, and solution-oriented customer experience.
• Provide prompt, accurate, and reliable support related to the Yuh app and banking services, ensuring a high level of service quality.
• Support clients by clearly explaining products, features, and processes in an easy-to-understand and empathetic manner.
• Ensure high client satisfaction by...