Customer Care Professional

Title: Customer Hypercare Representative

Duration: 3+ Months

Location: Brampton, ON

Pay Range: $20 to $22 per hour on T4

Role Summary:

The Customer Hypercare Representative is responsible for delivering an exceptional post-sale customer experience by actively resolving billing and invoicing disputes and supporting accounts receivable (AR) collection efforts. This role acts as a critical liaison between customers and internal teams, ensuring timely issue resolution, clear communication, and accurate financial outcomes. The ideal candidate is a strong self-starter with excellent communication and organizational skills who works well in a customer-facing, problem-solving environment.

Key Responsibilities:

Customer Billing & Invoicing Resolution

• Serve as the primary point of contact for customers regarding billing, invoicing, and payment-related inquiries. <...