Customer Care Professional

Job Title:

Customer Support Executive - IVR

Job Summary:

We are seeking a dedicated and professional Call Support Executive to manage inbound and outbound customer calls. The ideal candidate will provide exceptional service by addressing inquiries, resolving issues, and maintaining a positive brand image. This role requires strong communication skills, patience, and the ability to handle customer interactions effectively in a fast-paced environment.

Key Responsibilities:

Customer Interaction:

• Handle incoming calls from customers and resolve their inquiries, complaints, and requests promptly.
• Make outbound calls to follow up on customer queries, feedback, or pending issues.

Issue Resolution:

• Provide accurate information about products, services, and policies.
• Troubleshoot customer ...