Customer Care

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Outsource Role – Auction Operations

The Outsource role is responsible for carrying out high-volume, repeatable, customer-facing and system-driven tasks that support auction operations. This position plays a critical part in ensuring smooth buyer pickup coordination, timely system updates, and clear communication with internal and external stakeholders.

Success in this role requires familiarity with Ritchie Bros. auction platforms, systems such as Salesforce and IP Admin, and logistics tools like VeriTread. Strong attention to detail, disciplined adherence to Standard Operating Procedures (SOPs), and consistent delivery against Service Level Agreements (SLAs) are essential.

Key Responsibilities

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